We are here to help! Our Support Team can be contacted following these steps:
To create a support ticket:
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Please go to help.asana.com
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Click the chat icon at the bottom right
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Acknowledge Asana’s Privacy Statement by clicking Yes
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Type in your issue (or you can go ahead and write “speak to an agent”)
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We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket.
[Edit] Authentication errors:
Some users are currently running into an authentication error when trying to log into our new Help Center. We are actively working on this and we’ll let you know once a fix is in place.
In the meantime, please kindly use these workaround solutions to get in touch with Support:
- Option 1: Access our Help Center in an incognito browser window and start the chat via the button at the bottom right without logging in. This way, you will not run into the authentication issue that is still in the process of being fixed.
- Option 2: If incognito mode doesn’t work on your end, please use this temporary form to submit your request to our Support team.
Please note that we are currently experiencing a high volume of requests, so it’s taking longer than usual to get a reply, but our agents are working hard to get back to all users as soon as possible. We apologize for the inconvenience.
Thank you for your patience and understanding!
Note: Our queue is organized by the date and time of each request, and our Support Team addresses older requests first. When you follow up on your own message before your original ticket is addressed, it gets marked as a more recent submission. This can result in a longer wait time for your ticket.