Hey @Daria_I,
here are the steps on how to contact support: How to contact our Support Team ✉.
The response time depends on whether you are on a paid or free plan. If you only have a free plan then it will take longer for them to get back to you.
Also keep in mind whenever you follow up on an existing ticket that will push back your request to the end of the queue.
There is no phone support I am afraid.
If you are interested in consulting you can take a look here: Customer Success Offerings • Asana or here.