Hi @Tracy_Hoobyar, no worries at all, thank you for getting back to me.
I’m sorry to hear that the issue persists. This does seem odd, especially as the bug has been confirmed as fixed and other users have been able to convert tasks to templates. Unfortunately, we don’t have the necessary tools to further troubleshoot this here in the Forum. Can you kindly reach out to our Support team for further assistance? They will be able to look into your project and permission details to help you solve the problem.
To expedite the process, please include the following in your message:
- The screenshots you’ve shared here in the comments (feel free to link this forum thread in your message)
- The project and task URL for one of the tasks where this is happening.
- Let them know that the issue persists in different browsers/incognito window.
- Confirm if your colleagues are also running into the same issue.
I appreciate your understanding!