Asana rules showing as running but not actually running

Hi @Michelle_Kennedy1, welcome to our Community Forum, and sorry to hear about this trouble with rules!

This might be a mis-configuration rather than a bug, since we haven’t received other reports about rules issues recently.

Our Support team would be best equipped to investigate this for you, since this would require access to your project/task URLs.

To contact our Support team, please do the following:

  1. Access asana.com/support
  2. Select “I’m having trouble with”
  3. Scroll down to the bottom of the page and select “Let’s talk”

And to expedite your request, I recommend including the following in your message:

  • Screenshot of the rule settings of the rule that is not running
  • A task URL link of a task where the rule should have run

I hope this helps!

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