asana rules don't appear to be working this week

[anon66252134]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
Our team has experienced, in the last few days, multiple tasks that aren’t moving within our My Tasks categories, despite having rules assigned to move them.
Steps to reproduce:

Browser version:
Chrome Version 99.0.4844.51 (Official Build) (x86_64)
Upload screenshots below:

[Bastien_Siebman]

Can you show a screenshot of those rules? @Rebecca_McGrath @Emily_Roman funny enough, someone on the forum was having the same kind of trouble and we discarded it as them not using Asana properly…

[anon66252134]

Sure -

I haven’t made any changes to the rules since I set them up a few months ago, and they were functioning fine until this week, when it’s caused issues for multiple people on our team (all w/ the same rule set ups).

[Bastien_Siebman]

Sounds like a bug to me then, you might be correct!

[anon66252134]

Ok, is there anything else I need to do to submit a support request then? My attempts to do so led me to this forum.

[Bastien_Siebman]

I believe no, but you could reach out to support to discuss your specific issue. @Emily_Roman @Rebecca_McGrath any suggestion?

[Rebecca_McGrath]

Hi @anon66252134, thanks for flagging this! As Bastien mentioned, I suggest reaching out to our Support team so that they can look into your Rule set up further. You can reach them by following these steps:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

I hope this helps!

[anon66252134]

Thank you!