Need an Urgent Reply from Asana Customer Service Team with a Solution

Hi @Maëlle_Bouzid, welcome to our Community Forum! Sorry to hear you’re having trouble getting in touch with our Support team. The email address “support@support.asana.com” is no longer in use since we launched our Contact Center. Any emails sent there will receive an automated reply redirecting you to the Contact Center.

I see you’ve already created a request through the Contact Center, and your case is in the queue. Due to a higher volume of cases, it’s taking a bit longer than usual for Support to respond, but they are getting back to everyone as soon as they can.

To ensure fairness, Support works on requests from oldest to newest, so following up on your own original request before it’s addressed can push it to the back of the queue based on date and time you last messaged them. We recommend waiting for Support to reach your case, and only following up if you need to add any crucial information that was not included in your original request. More details can be found in this thread.

Thanks for your patience!

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