In light of the upcoming changes to the account separation / merger with Asana, I have needed some help from the asana team to help me with the transition. The reason being that the account I currently had was opened when I was in a previous organisation. The whole team and I moved to a new organisation and we need all the information from the old organistaion to be transferred over. However, this seemingly cannot be done without access to the old email address which we do not have access as the business is closed. I have sent many emails to the support@support.asana.com email (using my gmail email account) which was the email used when I submitted my ticket but getting no responses. What can I do to get a reply?
Hi @MaĆ«lle_Bouzid, welcome to our Community Forum! Sorry to hear youāre having trouble getting in touch with our Support team. The email address āsupport@support.asana.comā is no longer in use since we launched our Contact Center. Any emails sent there will receive an automated reply redirecting you to the Contact Center.
I see youāve already created a request through the Contact Center, and your case is in the queue. Due to a higher volume of cases, itās taking a bit longer than usual for Support to respond, but they are getting back to everyone as soon as they can.
To ensure fairness, Support works on requests from oldest to newest, so following up on your own original request before itās addressed can push it to the back of the queue based on date and time you last messaged them. We recommend waiting for Support to reach your case, and only following up if you need to add any crucial information that was not included in your original request. More details can be found in this thread.
Thanks for your patience!
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Hello, thank you very much.
I used that email address because thatās the one that was used by Asana when the ticket was raised via the contact center and it was also used by Asana when I had one reply some time ago that was not helpful. Perhaps useful feedback. Thank you 
Also, just to add I have not had any auto replies to my emails there.
Hello, another 5 days pass without an update. the deadline is 12th of August. I am really concerned by these delays as my whole team relies on this platform to work everyday. Anything more I can do to get a reply? thanks
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