I am new to the platform and have found it helpful. I am using the free platform but want to upgrade my account to the PREMIUM version. But before doing so, I want to convert my login to a different email account. I sent in a request to the Customer Support team but there has been no reply to this request. I have two questions?
- Does anyone have experience with getting support from this company. If so, how was it.
- In case they never respond, does anyone know how to export the history / projects from one account a import it into a new account.
Asana customer service has been excellent in my experience. How long ago did you reach out?
Hi @Glen_DiPalma and welcome to the forum!
I can confirm that our Team has received your request and will be in touch asap! Our support team works from oldest to newest request, so I would recommend to not reply to your own email as it will automatically put it back to the bottom of the queue. One other thing to note: we prioritize premium support, so it might take us a little longer to reply to you if you’re using the free version of Asana.
Hope this helps,
Support from Asana has been outstanding, but we never used the free version.