Has anyone here experienced administrative issues from Asana? We have received emails from a French company claiming to represent Asana. We have flagged this to the Asana support team as a Phishing attempt but never received a reply from Asana. We have been using Asan for many years but this issue is causing us a lot of stress because we keep receiving these letters.
I think it might be best to contact Asana Sales for that ( Neem contact op met ons verkoopteam • Asana )
I’m not sure how much Asana will be able to do about that though.
@Forum-team can you confirm?
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Hi @Owain_Rhys_Hughes, I’m sorry to hear that you are having trouble contacting our team. I couldn’t locate any recent support request with your email address. Did you use the same email that is tied to your Forum account? Did you reach out via our Help Center or Sales channel?
If you have a case number, could you please share it with me? This will help me track your request internally. Thank you!
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Yes. I emailed support@asana.com on 30 July 2024 the subject line was:
“ASANA, Inc. / CINAPSIS”
I did not receive a ticket number or any acknowledgement from Asana.
Hi @Owain_Rhys_Hughes, unfortunately, the email address support@asana.com had already been deprecated by the time you reached out in July 2024. Since its deprecation, an automated reply has been sent to anyone who emails it, notifying them that the address is no longer monitored and providing details about the new support channel.
I’m sorry if you didn’t receive this message! It might have landed in your spam folder.
Regarding your issue, it’s certainly worth reporting it to our Support team. I’ll reach out to you via DM so I can get your email address and assist you.
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