Thanks @Heidi_Allums,
Looks like our support team will need to take over to investigate this further. As a next step we’ll need to ask you for more info that can’t be shared here in the forum. Could you please record a screencast illustrating the issue and forward it to our support team? In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:
Make sure to share the URL of this thread too so you don’t have to re-explain everything from scratch!
I hope we can resolve this as soon as possible! So sorry for not being able to sort it out directly via the Forum!