Asana not loading in Chrome

English Forum Critical Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:
Asana is not loading in my browser on desktop. It is still loading on Android phone.

Steps to reproduce: go to asana.com - it redirects to my workspace but doesn’t load

Browser version: Google Chrome is up to date
Version 81.0.4044.122 (Official Build) (64-bit)

Upload screenshots below:

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2

Welcome to the Forum @Renee_Hasseldine and sorry to hear you are experiencing this issue!

I suspect this might be connected to a bug other users are also experiencing. In order to better understand this issue, would you mind testing these troubleshooting steps and let me know what the results are?

  • Can you please test Asana on a different browser and incognito windows?
  • Can you please clear your browser cache and cookies and try to log in again?
  • Can you please run this websocket test and send me a screenshot of the results: https://connectivity-test.asana.com/

Thank you for your help Renee! Looking forward to your reply!

3

Hi Natalia,

It spontaneously started working again a few hours ago. Not sure what happened.

Thanks.

4

Glad to hear that @Renee_Hasseldine and thank you so much for letting us know!

I’m closing this report know but don’t hesitate to reach out if you experience this issue again!

Have a nice day!