Asana does not load in Chrome, Safari, or Firefox on my Mac. Initially, it worked last week when I installed Big Sur and now it spins and does not go to the Asana app site.
When I try to login from any Mac browser — same unresponsive timeout happens.
We use this for work and now I cannot see any of my projects or tasks on my work computer. Please make this a high priority.
Browser version:
• Chrome: Version 87.0.4280.88 (Official Build) (x86_64)
• Safari: Version 14.0.1 (16610.2.11.51.8)
• Firefox: 79.0 (64-bit)
Thanks for your reply. I thought it might be helpful for you to have screenshots from all three browsers I use. I’ve tried to load Asana on all three, but they all timed out.
• Safari: ![Screen Shot 2020-12-03 at 3.26.29 PM|690x366](upload://z99WzWXXn80XM
• Chrome:
Another person reprorted a similar issue just a few days ago → Web version won't load on Big Sur - #4 by yvonne2 It appears this user was using a custom DNS, which caused for Asana not to load on Big Sur. Could you have a look into that?
Looks like our support team will need to take over to investigate this further. As a next step we’ll need to ask you for more info that can’t be shared here in the forum. Could you please record a screencast illustrating the issue and forward it to our support team? In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open: