I recently upgraded on Mac OSX to Big Sur and Asana Desktop initially was working fine but now won’t load at all or loads what looks like a mobile version with a big Google G. Have tried on Firefox, Chrome and Safari and deleted cookies, cache and disabled ad blockers. Following the help pages on the site seems to send me in a big loop without providing a means of contacting support. So help with either that or the actual problem would be great.
Hi @yvonne2 and welcome to the forum!
I moved your post to the “Report a Bug” forum section to help insure it gets the proper focus. (Also I updated the title as there actually is no native Desktop version of Asana; the version you’re referring to is called the Web version as it runs from the web inside a browser.)
Is this happening when you try logging from https://app.asana.com/?
Try to include the entire browser window, including URL bar, in the video screencast.
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Thanks for your help and looking forward to your reply!
Hi thanks both, I figured out that it was being caused by using a custom DNS (although that hadn’t been a problem before), so I have reverted to the automatically generated DNS to resolve.
Thanks for confirming @yvonne2! I’m glad the issue is solved!