Can't downgrade account - Stuck in loop asking for upgrade

Hi @Leanna_Klyne, welcome to our Community Forum, and sorry to hear that you are running into issues. It sounds like you were on a free trial that has expired, but unfortunately we don’t have access to account and plan details here in the Forum to confirm and assist you. If you are having trouble going back to a Personal free plan, please reach out to our Support team and they will be able to look into your account details and help you sort this out.