I have just completed the free trial of Asana and I am trying to use the free version. However, it appears that i have used some custom fields previously. Is there for me to still remove the custom fields so that i can view my project lists again?
@Adrian_Chan_MIS - welcome to the forum! Your best bets are either to export the project as a CSV (use that button under the upgrade button) and re-upload it as a new project or reach out to support for assistance by following these instructions:
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Do you all have an eta on the glitch and how to access support? I’ve submitted three tickets and am frustrated that I’m locked out of my existing projects. I haven’t met the usage minimums to need a paid account and the pricing you’re presenting appears you’re trying to charge me for the guest seats.
@Melanie_Parker - I don’t work for Asana (I’m a user like you) so I can’t comment on status, but I do know that creating multiple tickets/replying on your ticket before they respond may actually slow down response time (it lowers the aging), so I think your best course is to just wait for them to respond (I appreciate your frustration on that).
RE: charging for guests - my understanding is that any guests (i.e., accounts that don’t share your organization’s domain) should be free.
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Hi @Melanie_Parker, thank you for reaching out, and I’m really sorry to hear about the issues you’re facing.
I can see you’ve submitted multiple requests through the form and the Help Center. These are currently in the queue, and Support will address them as soon as possible. However, due to the high volume of requests they’re managing right now, there may be a delay in response time. We completely understand how frustrating this can be, and we’re actively working on ways to reduce the wait.
As @Stephen_Li mentioned, it’s best to avoid submitting multiple requests for the same issue. It can actually lead to longer delays, as Support works on tickets in the order they are received. If you follow up on your original request, it can change the submission date and move your ticket further down the queue.
I appreciate your understanding!
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