We have downgraded our account and now can't access certain projects

[Cheryl_Corpus]

Hello,

We were testing the paid version and have decided that the features aren’t required by our organisation but now we can’t access certain projects.

Is there any way to override the paid features so that we can go back to the standard version?

Thanks so much!

[Phil_Seeman]

Please see this thread for more info:

Feedback regarding Asana upgrade's restrictive approach

Hi Team, I hope you’re doing well. I’ve encountered some issues while using the chatbot; it’s returning errors and strange responses (please see the attached screenshots). I also have a few questions that I’d appreciate clarification on: If we deactivate or remove a member, will their assigned tasks be lost? If we add them back later, will their tasks be restored? If we upgrade and then remove the custom fields, can we continue using the project on the free plan, or will we need to duplicate…

As indicated there, you’ll have to use the CSV export.

[lpb]

Welcome, @Cheryl_Corpus,

Sorry for the trouble, and some updated info if you haven’t already received help, or for the benefit of other searching for this/reading this:

Please reach out directly to the Asana Sales team who should be able to expedite your request to grant you an extension. (Also, we’ve expressed concerns to Asana about this change generally.)

Thanks,

Larry