I have multiple members of my staff reporting that they’ve had entire projects disappear. They can find individual tasks if they remember the exact names, but they aren’t tied to the projects and custom fields are gone. There’s nothing in the audit log in the tasks that helps us figure out what happened here.
Searching for the projects with their exact names yields nothing. Others had them assigned to portfolios that now display private projects created by the user themself that they don’t have access to. Requesting access does nothing.
What happened here? I thought it may be because an admin removed users from teams that the projects may have been created in, but adding them back there didn’t change anything. No amount of advanced search has helped here and Asana doesn’t seem to have live support anymore outside of a useless AI bot that gets me in an infinite loop. Can anyone here provide guidance?
I’m sorry, but I don’t think there is much we can do on the forum but to refer you to contact support. Here is the topic on howto with workarounds for if you don’t succeed in raising a ticket:
I should also reccomend you don’t chase the request as it might mean it ends up at the bottom of the que.
I’ve tried raising tickets that way with no success at all. You get to the step where it asks if it was helpful and say no and it just leads you back to the beginning.
I did use the manual form so I’m hoping that turns something up. Someone on reddit suggested it could be the plan we’re on. I’m still on the Asana Business Plan, which isn’t offered any longer but I don’t know when that happened. We haven’t “upgraded” to Advanced yet, but I just don’t know why that would be an issue here.
Asana is aware of the help center issues, and I have it on good authority that it is a top priority.
Sadly though, it is taking longer than anticipated to mitigate the errors in the recent migration.
Good, that’s why I referred to the topic.
Projects shouldn’t be disappearing no matter what plan you are on.
On the matter of the plan, it was suggested that perhaps the Business plan didn’t offer portfolios and when employees tried using them it perhaps put us in a trial of Advanced that has since lapsed and taken anything portfolio-related with it. I don’t think that’s the case because I feel that we’ve been using portfolios for awhile, but I’m not entirely sure either way.
No projects should disappear at the end of a trial. It could trigger locking of projects that have paid features if you end your trial without purchasing a plan, but you’d get a message, and I think since recently an option to extend the trial with a few clicks. (At least if you’re the billing owner)
