Downgrading

it showed earlier that we would be able to downgrade my account to free user but i cant do so now

(upload://mfTUFAGZVjGbSVMSjrLQW9BCEqB.jpeg)

Hello @Aditya2,

I am afraid the screenshot is not working.
However since we do not have access to your account it is best to reach out to support directly:

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