Deactivate the account

I am looking to deactivate the account and it is not letting me do so. I have canceled the premium plan as it required and still can not cancel, close or deactivate the account.

Hi @John_Leadem, welcome to the Community Forum and sorry for the trouble!

I recommend you contacting our Support Team as we don’t have the tools in the forum to investigate the issue further!

You can find all the steps here: How to contact our Support Team email

I hope your issue gets resolved soon! Let me know if you have any questions!

We have contacted them for days and there is no response.

Hi @John_Leadem, sorry for the late follow up here! I’ve liaised with our Support Team and can confirm they have received your requests and will be in touch soon. Thank you so much for your patience!