Account Recovery

How would I recover my deactivated account?
Due to a bug that duplicated my account I deactivated one and have now lost access to my account.

No reply to my support request either…

Please help! Thanks

Your only chance is the support indeed. They sometimes take a long time to answer, especially if you are on a free account.

Hi @FinCamThor,

just checking in here to see if you were able to recover your account? If not, I’d recommend following @Bastien_Siebman suggestion and reach out to our support team following these steps:

Keep us posted!

Hi Marie :slight_smile:

The link is no longer working, any other tips? I am having the same issue as @Bastien_Siebman

Apologies @Isabel_Paiva, here is the new link: How to contact our Support Team ✉

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