Accidentally Deactivated Account


I need help ASAP because I made a BIG mistake and deactivated my whole account when I was trying to remove a workspace I no longer am a part of.

I already reached out to the support team with a ticket and still waiting on a response.

Please help!

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You can’t do much more, moderators in the forum will direct you to the support anyway… @Marie is that correct?

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Welcome to the Forum @Karlene_Scarlett and sorry to hear you are running into trouble here.

I’ve liaised with our support team, and I can confirm they have received your request and will be in touch shortly.

@Bastien_Siebman is correct here. Unfortunately, due to security reasons, we are unable to resolve it via the Forum, but our team will be in touch very soon.

Please let me know iff there is anything else I can help you with. I’ll be more than happy to help!

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@Natalia I am very disappointed in the customer support team as my issue is still NOT resolved. I was given a follow-up email from Vanessa in support that my account tasks were recovered.

Now I’m trying to login to my account and cannot access my Asana at all. This is so frustrating that my account still does not exist and has yet to been recovered along with my workspace and tasks. :slightly_frowning_face:

Sincere apologies for the trouble you have experienced @Karlene_Scarlett.

I have liaised it with our Support Team who has confirmed they have been in contact with you by email during the weekend and they are currently working to solve this issue.

Apologies again for the trouble and I hope this gets resolved soon. Please let me know if there is anything else I can help you with!

I need an ETA please?

I needed this issue resolved days ago

Apologies for the delay here @Karlene_Scarlett.

I was in contact with our Support Team that has confirmed this issue has been resolved now. Sincere apologies for all the inconvenience this might have caused you and thank you for your patience!

I’m closing this thread now but please let me know if there is anything else I can help you with! Have a great weekend!