How do I restore my deactivated account?

[Jiyong_Park]

I was using a test account to learn about Asana while setting up my original account. Today, I decided to remove the test account since I have completed all the necessary testing. However, before deactivating the account, I mistakenly deactivated my original account instead. As a result, all my settings, projects, and data have been lost.

I am extremely frustrated with this situation, especially because it took me more than a month to set up everything. Is there any way to revert these changes? I would greatly appreciate your help.

Unfortunately, the current situation has made me hesitant to upgrade to the paid version at this time.

[Richard_Sather]

Hi @Jiyong_Park , it is possible that your data may still be available to be restored.
The best way is to contact the Asana support team:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

But be patient and don’t resend your request more than once; they may take a bit longer to respond to trial/free accounts.

[Jiyong_Park]

That’s reassuring to hear. I experienced the issue only 30 minutes ago, but I’m hopeful that it can be resolved as you said. Following your advice, I have just sent an email. Thank you for your help.