Hi @Will_Reade15, thanks for reporting this! Goals are currently only available to Business customers. In order to investigate this further, could you please contact our support team and share the following information:
- URL of the Goal, you can get this link after clicking on the Goal and you are prompt to upgrade.
- Screenshot showing the Goal in your My Goals tab and the upgrade banner.
I’m sorry for the trouble! Our support team will be able to have a closer look and help you solve the issue. Let me know if you have any other questions.