Could you please forward a screencast to our support team so we can take a closer a look into this for you?
In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:
Try to include the entire browser window, including URL bar, in the video screencast.
I’m marking this closed in the Forum because this is typically something we can’t investigate/resolved directly via the Forum, but rest ensured our support team will look into this for you!