Hi @Ridzuan_Ashim, sorry to hear about this trouble. Depending on the volume of requests, it may take a bit longer than usual for Sales and Support to reply to you. Please note that they work in a queue-based system, addressing cases from older to newer. To ensure a faster resolution, we don’t recommend following up on your request before they get back to you again as this may move your ticket to the end of the queue as a newer request.
If you need assistance with a credit card paid plan, you may want to reach out to our Support team instead of Sales. They will be able to help you troubleshoot any issues.
Although we don’t have access to account details here in the Forum, we might be able to advise you. Are you the user registered as the plan’s billing owner? What steps are you taking to access the billing page? Feel free to share a screenshot of the error message you see, blurring any personal data. Thank you!