Downgrade of the account, no more access

[Vanessa_N]

Hi @Matt166, sorry to hear about this trouble! It sounds like you’ve added paid features to your projects, and at the end of the trial, your projects became unavailable due to the paid features. To resolve that, please kindly submit a request to our Sales team via this form, and explain that you need an extension to remove the paid features.

Regarding the Support Center, some users have been experiencing authentication issues, and our team is actively working on a solution. In the meantime, if you need to contact Support, please use one of the workarounds listed here:

@Emily_Roman

[Edit] Authentication errors:

Some users are currently running into an authentication error when trying to log into our new Help Center. We are actively working on this and we’ll let you know once a fix is in place.

In the meantime, please kindly use these workaround solutions to get in touch with Support:

• Option 1: Access our Help Center in an incognito browser window and start the chat via the button at the bottom right without logging in. This way, you will not run into the authentication issue that is still in the process of being fixed.
• Option 2: If incognito mode doesn’t work on your end, please use this temporary form to submit your request to our Support team.

Let us know if you need anything else!