I recently started using Asana in a personal project, also to compare it to Monday.com and Jira which I use professionally.
Firstly, Asana forced me to use the paid plan (for free as a test), so I didn’t know which features were premium and which were not (without reading into the pricing pages).
I believe 95% of the things I used are covered by the free plan, but to compare to Monday, I played around with automation, created them just a few.
30 days later, I don’t have access to anything! It shows ’ This project uses rules and custom fields, which are paid features. Upgrade to get access.’ Can’t access my planning, personal project details, nothing. The only option is to download everything in CSV.
Has anyone had similar situation and know how to remove paid features from the project through their customer service?
Funny enough, I tried contacting their support but the website keeps restarting at ‘Please wait a moment while we sign you into the Asana Help Center’.
I am preparing a YouTube video that compares the work management programs. Still have to test Clickup but so far Asana is way behind the competition.
Hi @Matt166, sorry to hear about this trouble! It sounds like you’ve added paid features to your projects, and at the end of the trial, your projects became unavailable due to the paid features. To resolve that, please kindly submit a request to our Sales team via this form, and explain that you need an extension to remove the paid features.
Regarding the Support Center, some users have been experiencing authentication issues, and our team is actively working on a solution. In the meantime, if you need to contact Support, please use one of the workarounds listed here:
Thanks for your answer. Can you please send the form link again? The hyperlink doesn’t open for me.
If I understand correctly, I have to delete the features by myself, right?
General question - is there a simple way to use the free version without reading through all the rules? Considering that users are forced to use the premium trial, and then we are blocked out of everything without even knowing which used feature was premium, this seems extremely complicated. Is it on purpose?
That’s correct, once the extension is granted, you’ll need to disable any paid features added to your projects. We really appreciate your feedback on this. We’re actively discussing this internally, and I can confirm that efforts are underway to make the end-of-trial experience clearer and smoother in the near future!