Thank you for stepping in, @Ka_Nishiyama!
@Laurin_Stamps1, welcome to the Asana Forum, and I’m sorry to hear your client is facing these issues. The error message “98 scary seals attack awfully swiftly” is as a reference for our Support and Engineering teams to pinpoint potential issues. To investigate further, they’ll need to contact Support.
You also mentioned they’re having trouble reaching out to Support. Could you share more details about the difficulties they’re experiencing? For example, are they encountering an error message in the Help Center as well? Have try tried to contact Support from an incognito browser window?