Hi there!
We submitted our Asana app quite a while ago and have yet to receive a response. On the app submission page, it says we should receive a response within a week, but it’s been many months, and we still haven’t received one. Could anyone please advise on how to proceed?
Sorry to hear that @ivelum
I am aware that Asana is dealing with a backlog
@ambforumleader anyone has an idea of how to assist with this? I believe a new ticket might bring the ticket back to the bottom of the queue.
Hi @Rashad_Issa, thank you for your quick response. How do I submit a new ticket?
Check this post which includes details on how to submit a support ticket
Ah, I see - I already tried that and it doesn’t work, unfortunately. It says “We can’t log you in because of an authentication error.”
Please check the link i shared - it explains what you need to do if you face that error.
You can try with a private browser, but the link I shared explains few other steps too.
Thank you! The support chat didn’t work either - it crashed a couple of times. However, I managed to submit a support request via the temporary support form.
I don’t think regular Asana support will be able to deal with an app submission.
@John_Vu @Andrew-asana @John_Baldo can you help here?
Hi @ivelum , can you please share the app name and app ID? Feel free to send us DM with these details.
Hi Andrew, thank you for your quick response. The app is called Teamplify, and its ID is 1207313639453455
Hi @ivelum , the page should be available on Asana Apps and Integrations • Asana in the next 24 hours. Thanks for flagging!
Thanks @Phil_Seeman and @Andrew-asana for jumping in.
Woo-hoo, it worked! Thank you everyone for your help, I really appreciate it.
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