Hi @Alma.V, apologies for missing this notification, and I’m sorry to hear about the accidental upgrade. Have you had a chance to reach out to our Support team yet? I don’t see a request linked to the email tied to your Forum account. Did you use a different email by any chance?
As I mentioned to @Isabella10 in her other message, unfortunately, we don’t have access to account details here in the Forum, so we aren’t able to assist with billing issues directly. Our Support team is the best point of contact, as they have access to account information and tools to provide the best solution for you. You can reach them by following these steps.
If you’re having trouble contacting Support, let me know. I’d be happy to help!