Asana pricing is unfair and takes advantage of its customers

English Forum Tips and Tricks
1

Asana’s pricing, which makes you pay for 10 users even when you just need to add your sixth, is completely unjustified. There is no product/technical reason for this. Asana can certainly allow a 6 or 7 user account if it wants to. Instead, if I want to add a sixth user, it’s going to double my monthly cost.
The one and only reason to do this is to take advantage of their customers. I am disgusted.
I reached out to customer support, and they basically said “tough luck.” I could make someone a guest user, but then they lack features.
I’m happy to pay you, Asana. Just not happy to pay for seats I don’t use.
This is brand negative. Makes me want to go look at other vendors.

Can I buy 1 seat, 6 seats and not 10, or 21 seats and not 25?

No, Asana seats can only be purchased 5 by 5 from 5 to 30 seats, then 10 by 10 up to 100 seats, then 25 by 25 up to 500 seats then 50 by 50.

2,3 and 4 seat plans are also available for smaller teams.

You can’t get a single seat either, 2 will be the minimum.

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@Kenneth_Obel,

FWIW, it seems as though Asana is not unique among vendors to offer step pricing like this:

You can click the title at that link to scroll to the top and vote by clicking the Vote button.

Thanks,

Larry

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Thanks for taking the time to share your thoughts with us @Kenneth_Obel. I can hear how frustrating this experience has been, and I’m really sorry it’s made you feel this way.

We’re actively sharing feedback like yours with our internal teams, because we know pricing is a crucial part of the overall customer experience. While we don’t have immediate plans to change the seat tiering, I want to assure you your concerns are heard and being taken seriously. If that changes, we’ll be sure to communicate any updates.

Let me know if you have any other questions, I’m only a DM away!

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