Recently, our plan has been changed from 4 to 10 seats on your end without informing us prior to that change. We did not receive an invoice until after the amount was directly debited from our bank account. We are trying to get a refund to no avail.
I got in contact with one of your support team members right away and disputed the invoice but your colleague refuses to refund the overcharge saying they would provide a credit instead. I do not want a credit I would like a refund as I am a small business and need the money back. It was 3 times what I paid last year. I did not purchase or authorise the increase in users. How do I get a refund?