It’s been 2 days since I’ve been trying to contact support for a refund, and I find it unbelievable that I am unable to speak to a human agent. Instead, I have to go through a ticketing system where they promise to get back to me in 24 hours, but nobody does. I was charged without being notified and I would like a refund. Can somebody help?
Thanks!
Welcome to our Community Forum. I’m sorry to hear that you’re experiencing these issues. I see that you’re already in contact with one of our Support agents and have responded to their last message.
Unfortunately, we don’t have access to account and billing details here in the Forum, but the Support agent assigned to your case will get back to you as soon as possible.
Please note that Support operates on a queue-based system, where tickets are handled in the order of the last update. This allows them to address older requests first, ensuring fairness to all users. However, if you follow up on your ticket before it reaches its turn, the system updates the time of your ticket, which can cause delays in response.
To ensure your case is resolved as soon as possible, please wait for Support to follow up with you on your latest reply.
Thank you for your understanding and patience.
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