Got charged $4000 and looking for a refund

Hi

I have created a ticket for this two days ago and haven’t heard back from the support team. My credit card was auto charged with this huge bill which I really can’t afford. I have already cancelled the auto renewal and waiting for support team to reply. Is there any way to talk to them over phone

Welcome, @ssarker, and sorry,

I’ve never heard of Support being available by phone.

It can take a few days when Support gets backed up. If you haven’t heard by Monday or when you need to, reply here and perhaps it can be escalated.

Thanks,

Larry

Hi @ssarker,

I am closing this post because I received information that our support team has marked this issue as resolved. Thank you.