I paid for 5 seats, then I added two colleagues more and a few months later, it charged me

English Forum Tips and Tricks
1

Hi, I want to know why it charged me 5 more seats?
I mean, a paid for a 5 seats plan and I had 7. Where is it explained that I will get charged if I have more users?

2

Hi @Allisson_Mazariegos, welcome to the Community Forum and sorry for any trouble here!

I would recommend reaching out directly to our Support Team who will be in the best position to help and give you more details about your plan: How to contact our Support Team email

Let me know if you have any questions!

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