Hi @samantha_ibe, sorry for the trouble! Unfortunately, we don’t have access to account details here in the Forum, so we’re unable to assist directly with this type of issue. The best point of contact is our Support team.
When submitting your request, please include the email address of the users you’re trying to invite, along with a screenshot of the error message (if you’re seeing one). This will help Support look into the logs and get to the bottom of the issue.
Hope this helps! 