Unable to add members in a Project

I’m using Asana free plan for a few years now. We’re a team of 3 people. Since last few days, I’m unable to add new members to my Asana projects. It’s asking to upgrade.
As far as I know we could on free plan till 15 teammates.

Is anyone else facing this issue?
Any solutions please.

The notification I’m getting is " Upgrade to Premium to add members to private projects.

Upgrade"

Thank you,
Goldi

Hi @Svapnil_Kambale you are right, the basic version of Asana is free for teams of up to 15 members. In order to investigate this further, I recommend you contacting our support team: How to contact our Support Team email . Unfortunately I don’t have the tools in the forum to have a look at your account setup and confirm what could be the issue here. Apologies for any inconvenience!

I hope the issue is solved soon! Let me know if you have any questions.

Hi Emily,
Thank you for writing back. I’ve already emailed support, with no replies so far.
Hope they help me soon as our work is getting hindered. Or we might have to shift to some other platform, if this is not resolved.

Goldi

Tagging the wrong person :slight_smile:

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Ops! sorry @Sigurdur_Svansson! I just updated my last post :raised_hands:

@Svapnil_Kambale thanks for getting back to me! I’ve just liaised with our Support Team to help speed up the process. They will be in touch shortly to help you resolve this asap.

Np :slight_smile:

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Thank you.

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