Hi @anon20458432, welcome to the Community Forum!
If you have an Organization plan, every user with an email address associated with your Organization will count as a member in your paid plan. Please find more details in this article.
I recommend you to contact directly to our Support Team who will be able to take a closer look into your account and give you more details about your billing. Unfortunately this is something we can’t address via the Forum as we don’t have the tools.
You can contact Support following these steps: How to contact our Support Team ✉
Please share the URL of this thread in your request so you don’t need to repeat the information again.
Hope this gets resolved soon @anon20458432, but if there is anything else I can do for you, don’t hesitate to let me know and I’ll be more than happy to help!