Hi @Malte_Kuklau, thanks for reaching out and sorry for the trouble here! I believe our support team is in a better position to help you troubleshoot this issue. Unfortunately I don’t have the tools in the forum to investigate this further. I recommend you to contact them following these steps: How to contact our Support Team ✉
When you contact them, please share the URL of this thread so you don’t need to send all the information again! I hope this is solved soon!