Hi Christine,
I can understand how that would be frustrating. Based on my observations, they do care. Here is what I was able to find that may help:
Another thing I would try is searching the forum for others who have upgraded their plans to see if some of your questions have been answered. If not, I would post the specific questions as there is likely a few who have valuable insights. I’m new to using Asana and hope to leverage the knowledge of the community to help me find answers to my own questions.
I hope this is helpful.
Regards,
Richard