Hi @Andy_Hayes, sorry to hear you’re having trouble enabling AI features in your space.
Many of our new AI features, including Smart Summaries, are only available on our current plans (Starter, Advanced, Enterprise, and Enterprise+).
It’s possible that your organization is on one of our legacy plans (Premium, Business, or Legacy Enterprise), which may not include access to these newer features.
Since we don’t have access to account details here in the Forum, I recommend reaching out to our Support team. They’ll be able to confirm your current plan and share more information if you’re interested in switching plans.
Hope this helps!