Hi @Melissa_Sopwith , you may be experiencing an authentication issue that is affecting a small portion of users. If that’s the case, please use the temporary form linked in this pinned post to reach Support.
[Edit] Authentication errors:
Some users are currently running into an authentication error when trying to log into our new Help Center. We are actively working on this and we’ll let you know once a fix is in place.
In the meantime, please kindly use these workaround solutions to get in touch with Support:
Option 1: Access our Help Center in an incognito browser window and start the chat via the button at the bottom right without logging in . This way, you will not run into the authentication issue that is still in the process of being fixed.Option 2: If incognito mode doesn’t work on your end, please use this temporary form to submit your request to our Support team.