Briefly describe (1-2 sentences) the Bug you’re experiencing:
When I click on some projects that I am a member of the tasks never load
Steps to reproduce: Click prject from the side bar.
Browser version: Google Chrome
Version 77.0.3865.75 (Official Build) (64-bit)
Upload screenshots below:
2 posts were split to a new topic: Asana isn’t loading
A post was split to a new topic: Unable to load Asana
3 posts were split to a new topic: Issue loading Asana
Asana looks fine https://trust.asana.com/ maybe just wait a bit?
Wow indeed! You need to reach out to support in this case.
Hi @Gregory_Frazier-Hans and thanks for the report. Apologies for the trouble there, let’s see if we can resolve this together. In order to help me identify the issue, could you please answer the follow-up questions?
Thanks for your help, I look forward to your reply!
@Marie Hi Thanks for your response.
Also the comments from Rick, Ryan and Andrew are all colleagues that are affected. There are also others that have not had a chance to comment.
Sorry I didn’t realised you were all colleagues and was worried to confuse everyone trying to troubleshoot multiple issues on the same thread 
Since you’re all experiencing the same issue, I’ll close the 3 other thread for now, and if you’re ok with it, I will work directly with you to resolve this issue for all of you!
Sounds like the issue is related to a specific project so I’m going to file a task for our team to investigate and will keep you posted as soon as I’ve an update!
Thanks Marie, that is understandable. If you would like the ticket numbers that My coworkers have logged as well we can get you those.
If you could send me these by DM it would be wonderful!
@Gregory_Frazier-Hans and all,
It seems this project contains quite a lot of tasks (at least a couple of thousands), so I suspect that loading issues you’re experiencing are directly linked to this.
I’ve gone ahead and escalated a task to our web team so they can take a look into and advise with a solution, I’ll keep you posted as soon as I hear from them.
Thank you so much for your patience and cooperation!
Marie,
We look forward to hearing what you find.
Out of curiosity, why did this start coming up just now? We have been using this Project as an ongoing task list for around 6 years or so and we’ve never seen anything like this. Additionally, there are a few other tasks where this has happened, though not as frequently:
https://app.asana.com/0/8501029142678/list
https://app.asana.com/0/114953567626513/list
https://app.asana.com/0/766331960565/list
https://app.asana.com/0/757504098717/list
In order to continue investigating this issue, our engineers need to take into the logs on your account. Could you please try reproducing the issue, and let me know at what time you ran the test to help our team identify the right logs?
Thank you so much for your help and cooperation, we really appreciate it!
@Marie Good morning Marie. I just attempted to access the project again here at 7:52 AM CDT with the same results.
Thanks for the speedy reply @Gregory_Frazier-Hans,
Forwarding this info to our team and will be in touch as soon as I have an update!
Just wanted to check in to see if there have been any updates. This issue is really disrupting our ability to stay focused on our customers.
Hi @Esteban_Detres,
Sorry to hear you’re running into trouble too @Esteban_Detres . The issue we’re discussing here is definitely specific to this Organisation, so if you’re experiencing a similar issue, I’d recommend creating a brand new Bug in #bugs:report-a-bug so we can look specifically at your issue.
And just to clarify, many people from the same ORG have reported this issue in the Forum so to avoid any confusion I only kept this thread and moved other threads into the #bugs:resolved-bugs. With that said, I took the time to explain why I was closing these threads and made sure to link this bug so everyone could follow-up on updates.
