Asana isn't loading

English Forum Critical Bugs Closed
1

I am also experiencing this problem.

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image1278×771 69.8 KB

2

Additionally, the API responds that the project ID is not a recognized ID:

[19-09-13 07:33:05:812 PDT] Sending request to https://app.asana.com/api/1.0/projects/766331960628/tasks?completed_since=now&opt_fields=name,assignee,projects,due_on,due_at,created_at,modified_at,tags,tags.name&limit=50
requestData: [object Object]
[19-09-13 07:33:06:019 PDT] {ResponseCode=404, Message={"errors":[{"message":"project: Not a recognized ID: 766331960628","help":"For more information on API status codes and how to handle them, read the docs on errors: https://asana.com/developers/documentation/getting-started/errors"}]}}
[19-09-13 07:33:06:020 PDT] {ResponseCode=404, Message={"errors":[{"message":"project: Not a recognized ID: 766331960628","help":"For more information on API status codes and how to handle them, read the docs on errors: https://asana.com/developers/documentation/getting-started/errors"}]}, Success=false}
3

Hi @Andrew_Midthune,

Just moved your report in a separate thread to make it easier to follow up on your issue. In order to help me identify the issue, could you please answer the follow-up questions?

  1. Is this happening with every page you’re trying to load or does it only affect specific project/tasks?
  2. Are your colleague aftected too?
  3. Are you able to reproduce with a Chrome incognito window=,
  4. Are you able to reproduce with another browser?
  5. Could you run this test and let me know what the results are?

Thanks for your help, I look forward to your reply!

4
  1. This does not happen for every page. It happens specifically for
    Log in - Asana
    It also happens for some other projects I’m not normally a member of after I join that project.
  2. My colleagues are also affected.
  3. Yes, this also happens when I paste the url into a Chrome incognito window and log in.
  4. Yes, this also happens in Firefox, Edge, and Internet Explorer.
  5. The websockets test is successful.
5

@Andrew_Midthune, closing this thread and will follow up on this issue on: Projects and Tasks not loading - #13 by Marie