Does anyone have experience using a ticketing system to manage client communication? Our clients like email and not being in a PM system (believe me, we’ve tried for years) - otherwise I’d have them in Asana and be done right there.
For example, if we need a client to let us know if they want the green or the blue logo currently we’d have a task “decide blue or green logo” assigned to our team member responsible for getting that info from the client.
Currently we will email the client outside of Asana, and then put an “emailed client” label in Asana with a “bump” label for us to bump the client again if they haven’t replied.
Does anyone have experience integrating some type of ticket system with Asana for these types of “we need the client for this one” tasks? I’m envisioning it where we can take an Asana item, assign a ticket ID to it, and then push it out to the client like we would with Freshbooks, etc.