I am trying to create a project to use as a help desk/support ticketing system.
Right now, I use Zapier to forward the email that is sent to our support email address. This then creates a new task within the project. However, each time there is a response to that thread where our support team helps the customer, it creates a new task that is a duplicate essentially.
I’m curious if anyone has tried to set up a support ticket system as a project and what it looks like. Any suggestions?