When a Rule breaks, Alert the Owning Team

[Beth_Seeber]

I use the Outlook integration to send followup emails to requestors. However, if there is an issue with the email address formatting (pulled from a custom field), the rule breaks. This happens frequently, and while I do receive an email alert that the rule has broken, I would love these rule broken notification emails to go to my TEAM rather than just me, so that if I am OOO someone else can step in and assist.

[Bastien_Siebman]

When you open the rule editor and click, in the top right corner, on this button, you’ll see

[Beth_Seeber]

WOW! Thank you Bastien! Now I only need the team alerts for broken rules! lol Will adjust this post!

[Bastien_Siebman]

In the new Agents entry of the sidenav you can also see all Rules, but sadly you can’t filter by “broken” ones