"We couldn't process your email"

Since the start of May 2020, two of us in our business suddenly couldn’t assign tasks via email (gmail) - we get this response:

We couldn’t process your email because it was sent from a server that is not authorized to send emails for [xxxxxxxxxxxxxxxxxxxxxx). Please contact your email admin to update your domain’s email settings.

but nobody has changed any email settings? and the email is the same address as business (e.g. name@business.com, and domain is business.com)

i hope you can help! the assign task via email function was absolutely essential and a great trick for us

Welcome to the Forum @Judes :wave:t5: and thank you for reaching out!

Apologies for the trouble here. I can confirm we have recently made some updates to our email security protocols in order to strengthen account security. Please have a look at the steps shared by one of our community member in Recent email security update. How to fix “We couldn’t process your email” to update your gmail settings accordingly!

I hope this helps Judes but please let me know if you need further assistance!

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