We couldn't process your email because it was sent from a server that is not authorized

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1

Hi All

I am all of a sudden experiencing a problem creating tasks via email in Asana. It used to work perfectly but all of a sudden I am getting an error:
We couldn’t process your email because it was sent from a server that is not authorized to send emails for redswirldesign.co.za. Please contact your email admin to update your domain’s email settings.

Nothing has changed, I am still using the same email, which is the email registered to the account and the same as the domain. Any idea why I am getting this error all of a sudden?

Any help would be appreciated.

Many Thanks
Vernita

2

Hello @Vernita_Kruger,
so sorry to hear about the issue you are facing. Another experienced the same problem and shared here on how he was able to resolve it: Recent email security update. How to fix “We couldn’t process your email” - #38 by Christian_Quiros

If that does not help and as you mentioned you are still using the same email under which your domain is registered also then I recommend reaching out to Asana support to look into this.

3

Thank you for your message, I saw that but that post is from 2020 so that won’t be relevant as it worked till recently?

4

I have read similar recently. Also maybe something changed in your email domain settings or so.
I would just double check that and otherwise reach out to Asana support as they have more tools in order to be able to assist :slight_smile:

5

The same problem started for us today. Any updates?