Hi!
Is anyone else having problems with inviting guests to projects? Using the Invite button, I get an error ‘invite not sent. contact support’.
If I try to invite via the mobile app, I get an error ‘Unable to Sync…’
I’ve already tried inviting the guest user via:
Different browsers
Desktop app
Mobile app
At least with the ‘invite with a link’ I can invite members with the same domain (can’t invite them via email). But there is not way at all I can get an guest added to a project without the invite feature working.
Note that I have had no problem with this in the past. It just started about 8 weeks ago in June 2023.
I have already contacted support about the issue but the response seems to be a wee bit slow (48 hours +…prob cause we are using basic, very small team).
Lastly, I do see that this has been a prob for folks in the past so maybe someone has a solutions out there???
Unable to sync on the mobile app usually comes up when there are internet connection problems or app outages or similar.
Now why you are unable to invite somebody is strange. Usually we recommend to go through these steps and then to reach out to support which you already did.
They are able to check your account and settings directly to figure out why this is happening.
In terms of response times yes there is a priority system in place depending on what plan you are on.
Also whenever you‘d send a follow up email this pushes your request to the end of the queue.
There’s currently just 5 users associated with the project. I am trying to add a 6th. I had another team member with project admin status attempt to add an email and she got the same “your invite was not sent. Contact support” message that I did (she is in a differnet location).
Hi there,
posting the result of this thread in case it’s useful for others .
It did appear to be a bug on Asana’s end and support ended up solving it for us. Below is the support response. Thanks for responding above @Andrea_Mayer
To provide some context, we do have a 100 invite restriction on guest users within free Asana organizations to prevent potential phishing attacks, which we reset the limit on our end. This should, however, only apply to guest users so I was a bit confused as to why you would also have difficulties inviting members. I reset the limit regardless to check if this would unblock you.
Since this also affected members in your case, that seems to be a Bug with our invite restrictions and I will make sure to forward this to the responsible team to fix. For now, you should have not further restrictions on invites moving forward.
Hi, Sahar, Just a note to Asana team that I am still seeing this problem. I can’t seem to add anyone at all. Teams are not full. (continued issue from earlier in the year).
Hi all, I have just tried to add 3 x guests to my project from a contractor providing some translations services to my project. Two of the guests have been added, no problem. However, one of the guests Asana just says “Invite Pending” and if I close and re-open the share window it says “Resend Invite”. I have double-checked the spelling of the email address as entered (and I know its a live email address, as I have communicated with this person several times via email). I then tried adding my own personal email address, and that got the same treatment. I cannot work out why 2 people from an org that I want to invite immediately get added, but the third person (and my own email) will not. Any ideas? Thanks-in-advance.
Hi everyone, sorry to hear that you are running into issues inviting new guests to projects. Generally speaking, there is a 100-guest invite limitation in free spaces to prevent the use of Asana for spam. Old pending invites and multiple invites to the same guest also count towards this limit.
I recommend reaching out to our Support team, regardless of whether this might be the case for you. They can investigate further and check if the invites are being successfully delivered on our end. They might also be able to reset the limit if this is the reason why invites are not being sent.
Please include the email addresses of the guests you’ve been unable to invite in your request, as this will help the Support team look into the cause of the issue.
Hi Vanessa, I am receiving this same error and have reaching out to the Asana support team and have not received a response (it’s been 9 days thus far). Because of this I cannot onboard any of my new clients into their projects. Can I escalate my ticket somehow? Right now my business work is essentially at a standstill because of this and I am so frustrated by the lack of assistance.
Hi @Lani_Sheldon, I’m sorry to hear you’re running into this issue too. Our Support team is currently handling a higher volume of requests, so it may take a few days to process everything. To be fair to everyone, they handle requests in the order they’re received, and unfortunately it’s not possible to get requests expedited.
They are doing their best to get back to everyone as soon as possible. I noticed one of our agents has already replied to you. If you haven’t received their message, please let me know, and I’ll have them resend it. Thank you for your understanding!
Hi! I have the same issue — Your invite wasn’t sent. Please contact support. Every time I try to invite a person I revieve the same e-mail:
While we encourage spreading the word as much possible, to help prevent spam we limit the number of daily invitations a user can send to 50 in a 24-hour period. You’ve reached your maximum for the day, so we did not send email to some of the people you invited.
Please, reset my limit, support doesn’t answer my request. I’m not sending 50 invitations per 24 hours, so this e-mail is misleading at least. It’s probably the 100-limit per workspace or something.
Thank you, Larry! I did file another case and gave them a fair amount of information — such as the email and the case number of my first case. I also let them know that I WILL start using Trello if we don’t have this solved when I hire my next team member — hopefully in the next few days. I really do like Asana, but this bug is unacceptable — especially since it’s been open so long!!!
Hi @Brian_Atwood, I’m sorry to hear about the trouble you’re experiencing. I’ve reached out to Support and they confirmed that the case was automatically closed by our system after a few days with no updates from you following the last reply from the agent.
It looks like they shared all the options and next steps in their last reply to you on Oct 2nd.
Could you please check if their last message might have ended up in your spam folder?
Oh yes, thank you Vanessa! I looked, and DID receive a reply!
I just read it and he did answer a question I had about moving this project from one account to another, implying that using a paid account would work…
Unfortunately, he didn’t give me any sort of solution to the problem I reported, adding users with the free version…
Still unhappy, but a little less so because he DID respond. Now I’m waiting for an answer on the new case I opened…
